Executive, Visitor Services

Full-time Position

 

PURPOSE OF JOB: 


  • To provide support at the Museum’s front of house operations, and ensure good customer service and museum experience, as well as handle on the ground enquiries and requests.

 

 

PRINCIPAL ACCOUNTABILITIES:


  • Man the visitor services counter at the Museum or at external exhibition sites
  • Handle enquires and requests from the public, including visitors, guests and customers
  • Manage and execute sale of admission tickets, event tickets and merchandise
  • Ensure good customer service and museum experience
  • Provide overall assistance to visitors to enhance their experience at the museum or at external exhibition sites
  • Answer and direct telephone calls received from the main telephone line of the museum
  • Collate feedback from the public
  • Collect information on visitorship and sales revenue
  • Check and replenish marketing collaterals and reading materials
  • Assist the Assistant/Manager to supervise, train and roster a pool of gallery staff
  • Assist the Assistant/Manager with daily artwork checks
  • Drop in at external exhibition sites to check on artworks and gallery staff

 

 

JOB REQUIREMENTS:


  • Minimum Diploma holder with at least 2 years of relevant working experience in customer service
  • Must be able to work on rotational schedule, including working on late evenings, weekends and public holidays.
  • Ability to handle cash
  • Good command of written and spoken English. Command of a second language is an advantage.
  • Capable of supervising a team of part-timers
  • Staff may be deployed to external locations to manage the Museum’s community exhibitions

 

Please send your application to [email protected]. We regret that only short-listed candidates will be notified.