Executive, Visitor Services (Contract - 4 Vacancies)

(Contract Period: 1 November 2019 to 31 March 2020)

The Singapore Art Museum is looking for Executives to support its front of house operations by delivering quality customer service, ensuring pleasant visitor experiences, handling enquiries, and supervising a team of Visitor Services Officers.

 

PRINCIPAL JOB DUTIES AND RESPONSIBILITIES:

  • Prepare exhibition spaces for operations.
  • Handle enquiries and requests from the public, including visitors and guests.
  • Ensure good customer service and visitor experiences at exhibition sites.
  • Uphold admission guidelines and encourage positive visitor etiquette.
  • Handle on-site incidents, if any.
  • Collate feedback from visitors.
  • Collect information on visitorship.
  • Check and replenish marketing collaterals.
  • Staff Information Counter at exhibition sites, when required.
  • Assist the Assistant/Manager to deploy and supervise a pool of Visitor Services Officers.
  • Assist the Assistant/Manager with daily artwork checks.
  • Promote active communication and information sharing to facilitate operational effectiveness and efficiency.
  • General Front Of House support.
  • Ensure everything is in good order at exhibition spaces at the end of each day of operation.

 

 

JOB REQUIREMENTS:

  • Contract period: 1 November 2019 to 31 March 2020
  • 5-day work week
  • Able to work on a rotational schedule; including late evenings, weekends, and public holidays.
  • Required to travel to exhibition spaces sited across Singapore.
  • Minimum Diploma holder; preferably with at least 2 years of working experience in customer service.
  • Able to handle cash.
  • Good command of written and spoken English. Command of a second language is an advantage.
  • Capable of supervising a team of part-timers 

Please send your application to [email protected]. We regret that only short-listed candidates will be notified.